Returns

Our Policy

You can return your product to us if you’ve changed your mind within 14 days of purchase. Just make sure your product is unused and in its original packaging and you have proof of purchase such as receipt or delivery note.

Read our return policy to find out more.

How to Return

If you are within the 14-day refund policy period and would like to request a refund, please contact Customer Service by email on: completechsupport@mtr.co.uk

Please note, you will be required to provide the following details when requesting a refund:

If you are outside the 14-day refund policy period and the reason for your refund request is due to a technical or quality issue then please contact Technical Support :completechsupport@mtr.co.uk

Once you submit all the required information to Customer Service it can take up to 5 working days to generate a return merchandise authorisation (RMA) number and send this back to you.

At the same time as providing you with the RMA number we will send you details about your collection date and details for packaging and labelling the parcel.

Once the product has been collected it can take up to 2 working days to be returned to the warehouse.

Your return will then be refunded to your original payment method within 5-7 working days.

Still have questions? Our customer services team are always super happy to help. You can reach them by email at completechsupport@mtr.co.uk during Monday to Friday – 9.00am-17.00pm. 



DISCLAIMERS AND DISCLOSURES

Missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future.

4Gadgets is a trading style of MTR Group Limited, a company registered in England and Wales with its registered office at Technology House, Magnesium Way, Hapton, Burnley, BB12 7BF. Our company registration number is: 07839241, VAT number: GB 123 8610 32. MTR Group Limited is authorised and regulated by the Financial Conduct Authority (‘FCA’) for regulated consumer credit activities. Our FCA firm reference number is: 938654. You can check this on the Financial Services Register at https://register.fca.org.uk. We are a credit broker and not a lender. MTR Group Limited solely makes introductions for credit products provided exclusively by Klarna Bank AB (publ).
Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Supervisory Authority. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
^ Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Klarna Bank AB (publ) registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you make your payments by the due date each month, the monthly payment should allow you to pay off the purchase within 24 months with no extra cost (0% APR).
New application with Klarna, including credit assessment, contract, terms and pricing apply. See Klarna Credit Agreement for terms and conditions.

Your Application was Declined

We regret to inform you that your application cannot be approved at this time.

As part of this application, we obtained information from the following Credit Reference Agencies:

Experian Ltd

Phone: 0800 013 8888

Website: www.experian.co.uk

Trans Union Ltd

Phone: 0330 024 7574

Website: www.transunion.co.uk

For more information, you can contact us at klarna.co.uk/customer-service

 

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